Delivery and Returns

Shipping Costs 

Australia

Standard service: $12.95.  FREE for orders over A$90

Express service: $19.95

New Zealand

Flat rate up to 3kg: A$15

FREE for orders over A$120

USA & Canada

Flat rate up to 3kg: A$20 (approx. US$13)

FREE for orders over A$120 (approx. US$80)

Europe, Singapore, and all other countries

Flat rate up to 3kg: A$20 (approx. US$13)

FREE for orders over A$120 (approx. US$80)

How it works

After ordering online, you will receive an email confirmation containing your order details. When your order is ready to ship, you will then receive a follow-up email with your shipping information.

Please allow up to 2 Business Days for your order to be processed. Shipping times will vary, depending on the delivery address.

Express Post shipping is available and will be delivered within 1-2 Business Days to areas within the Express Post National network and as per Australia Post Express Post Delivery Guidelines for other areas outside the Express Post National Network.

Domestic Shipping

Orders take 2-10 days for delivery, depending on the delivery address.

Express Post shipping is available and will be delivered within 1-2 Business Days to Areas within the Express Post National network and as per Australia Post Express Post Delivery Guidelines for other areas outside the Express Post National Network.

International Shipping

Orders will be processed within 2 Business Days. Shipping times and costs will vary depending on the delivery address. International Delivery will be sent with a tracking number.

Refund and Exchange Policy

We are proud to offer beautiful high-quality products and want to ensure you are happy with your purchases from Organic Nights. If you are not delighted with your purchase for whatever reason we are happy to refund or exchange your purchase.

Please ensure that you meet the following conditions:

  1. Organic Nights returns that wish to be refunded or exchanged for change of mind or unsuitable must be received within 30 days of receiving your order (please allow 5 business days for us to receive your item). 
  2. For items with genuine faults there is no time limit depending on the assessment of the issue.  Please contact us to advise the fault.
  3. Items must be unwashed and unworn, in original condition and packaging with tags still attached.
  4. Please print your original invoice and circle the items to be returned and indicate whether you would like them to be refunded or exchanged. Include this in your postage pack.
  5. In addition, please email us at hello@organicnights.com.au to notify us of the incoming return and how we can rectify the situation.

Post Items to:

Organic Nights

37 Douglas Street

MILTON QLD 4064

Please note that we recommend that you return the items via registered post as we can’t take responsibility for lost items.

We are unable to pay for your return postage however we are happy to send an exchanged item free of charge.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Cancelled Orders

To cancel an order that has been placed online, please contact us as soon as possible and we can cancel this order as long as it has not been shipped. If it has been shipped then our standard returns policy will apply.

Email us at  hello@organicnights.com.au

Pricing

All pricing is in Australian Dollars.